Privacy policy

At Hoodoo Sports, we’re serious about kayaking — and your privacy. We collect only the information we need to provide the best experience possible, and we never sell your data to anyone. Here's how we handle your information:

1. What We Collect

When you shop with us, create an account, or interact with our site, we may collect:

  • Name, email, phone number, shipping & billing address
  • Order details and payment method (securely processed via Shopify)
  • Your interactions with our website (via cookies and analytics tools)
  • Customer service conversations (via Gorgias)

2. How We Use Your Info

We use your data to:

  • Process and ship orders
  • Send order confirmations, shipping updates, and post-purchase tips
  • Provide customer support
  • Send emails about new products, accessories, or promotions (you can opt out anytime)
  • Improve website experience through analytics and advertising

3. Marketing & Ads

We may use your information to show relevant ads on:

  • Facebook and Instagram (Meta)
  • Google
  • TikTok
  • Shopify Audiences

You might see ads for our kayaks, gear, or bundles based on your past interactions with our site. We do not sell your personal information — ever.

4. Analytics & Cookies

Our website uses cookies and tools like:

  • Google Analytics 4 – to understand how people browse our site
  • Meta Pixel – to track ad performance
  • Cookies – to remember cart contents, preferences, and tailor your experience

You’ll see a cookie consent banner when you visit the site. You can choose whether to accept cookies.

5. Customer Support

When you reach out through email, chat, or our helpdesk (powered by Gorgias), we may store your messages to better serve you. Support info is only used to help solve your issue.

6. Shipping & Fulfillment

We share your name, shipping address, phone number, and order contents with third-party carriers strictly for delivery purposes.

7. Your Rights

You can:

  • Request to view, correct, or delete your data
  • Opt out of email marketing at any time by clicking "Unsubscribe" in our emails
  • Disable cookies through your browser settings

If you're a California or EU resident, additional rights may apply under CCPA or GDPR.

8. Shopify Platform

Our store is hosted on Shopify Inc. They provide the online platform that allows us to sell our products to you. Your data is stored securely through Shopify’s systems and follows their Privacy Policy.

9. Contact Us

Questions? Shoot us an email at customerservice@hoodoosports.com or send us a message through our contact form.

Explore Beyond Boundaries. Paddle with confidence — your data is safe with us.