Q: What shipping company do you use for shipping kayaks?
A: We currently use Estes Freight, ABF, and FragilePak. We are always looking for companies who offer the best shipping price for our customers, as well as who provide the best service.
Q: What shipping options do you have for shipping kayaks?
A: We offer two options at checkout. The least expensive option is Standard Freight Shipping. This option allows your kayak to be shipped with our white-glove shipping company FragilePak. This option takes longer in transit, but the chances of damage to your item are significantly reduced, and you will save substantial money this way.
The second option we offer is Expedited Freight Shipping. This option is shipped through either Estes Freight, ABF, or Daylight Transport. This option will allow for faster delivery times, but it will be more expensive.
Q: What does a "pre-order" mean? And why do the pre-order dates change?
A: Occasionally, if demand is very high, you will notice some of our products are on a "pre-order" status. You still have the option of ordering these products, and you will see a red banner displaying an estimated shipping date. Keep in mind that because they are back ordered, that may mean that your particular product has not yet been manufactured. Therefore, the estimated shipping date is exactly that, an estimate. These dates are subject to change. When your product ships to you, you will receive a confirmation email with tracking information. The tracking information will give you a more accurate estimated time of arrival.
Q: What kayaks are best for fishing?
Q: How do I get my first responder or military discount?
A: Simply navigate to our Military/First Responder page from the homepage of our website. Then, just follow the steps for verification, and you will receive a discount code for 10% off your purchase!
Q: Which models accept a pedal drive system?
A: Currently our Tempest 120/120P and Impulse 105/120/135 models either come with, or are capable of accepting, a pedal drive system. We also offer a tandem pedal drive kayak, the Tempest 140P. This model comes with two pedal drive systems.
Q: How are your kayaks shipped?
A: Kayaks have to ship through freight shipping companies due to their size.
Q: How much is it to ship a kayak?
A: Kayak shipping starts at $149.99 for Standard Freight Shipping. For Expedited Freight Shipping, the shipping price starts at $249.99. Remote areas and certain states may require an additional charge. Our shipping price is both competitive and advantageous to our customers, as we cover the remainder of the cost of freight shipping exceeding our flat-rate charge.
Q: How are the kayaks packaged for shipping?
A: For our Standard Freight Shipping option, our kayaks will arrive to you in plastic and bubble wrapping. For Expedited Freight Shipping, we take an extra step to place the kayak in a double-walled cardboard box. Rarely are our kayaks damaged as a result of these packing methods, but we still encourage our customers to inspect them upon delivery and to note any damage with the freight driver.
Q: Why have I not yet received a tracking number for my kayak? When will I receive it?
A: We will email you tracking information the day it ships. Due to COVID-19 and other unprecedented scenarios, longer-than-average shipping delays may be experienced, currently. If you haven't yet received tracking information, please be patient, and we will email it as soon as it is available!
Q: Can I receive a refund for damaged products?
A: If a product is shipped from us, and it arrives to you damaged, please make sure you note any damage on the bill and refuse the delivery. At this point, you have a couple of options. You can choose to receive replacement parts from Hoodoo Sports at no charge to make up for the damage. Or, you can choose to receive a refund for the products, but return shipping charges will be subtracted from your refund. Paying for return shipping and having the products shipped back to Hoodoo Sports is a requirement for receiving a refund in this scenario. Hoodoo Sports will not cover return shipping charges if you choose to receive a refund versus receiving replacement products. This can be reviewed under our shipping policy.