Q: What shipping company do you use for shipping kayaks?
A: We use Estes Freight, Roadrunner Transportation, and Old Dominion Freight Line. We are always looking for companies who offer the best shipping price for our customers, as well as who provide the best service.
Q: What shipping options do you have for shipping kayaks?
A: We offer two options at checkout. The least expensive option is Freight Terminal Pickup. This is where the kayak would ship to the closest Estes Freight terminal to your location, and you would pick it up from there. You can find the closest Estes Freight terminal to you by going here and entering your zip code: https://www.estes-express.com/myestes/terminal-lookup/
The second option we offer is Home Delivery. There is a $50 upcharge for this option, but the kayak will arrive right at your door.
Q: What does a "back order" mean? And why do the back order dates change?
A: Occasionally, if demand is very high, you will notice some of our products are on a "back order." You still have the option of ordering these products, and you will see a red banner displaying an estimated shipping date. Keep in mind that because they are back ordered, that may mean that your particular products has not yet been manufactured. Therefore, the estimated shipping date is exactly that, an estimate. These dates are subject to change. When your product actually ships to you, you will receive a confirmation email with tracking information. The tracking information will give you a more accurate Estimated Time of Arrival.
Q: What kayaks are best for fishing?
Q: How do I get my first responder or military discount?
A: Simply navigate to our Military/First Responder page from the homepage of our website. Then, just follow the steps for verification, and you will receive a discount code for 10% off your purchase!
Q: Which models accept a pedal drive system?
A: Currently our Tempest 120/120P and Impulse 105/120/135 models either come with, or are capable of accepting, a pedal drive system. We also offer a tandem pedal drive kayak, the Tempest 140P. This model comes with two pedal drive systems.
Q: How are your kayaks shipped?
A: Kayaks have to ship through freight due to their size.
Q: How much is it to ship a kayak?
A: We charge a flat rate of $99.99 anywhere in the lower 48 states for freight terminal pickup (closest Estes freight terminal to your address). For home delivery, it is a flat rate of $149.99 (delivery to your your shipping address). Remote area delivery may require an additional charge of $49. Our shipping price is both competitive and advantageous to our customers, as we cover the remainder of the cost of freight shipping other than our flat-rate charge.
Q: How are the kayaks packaged for shipping?
A: Many of our competitors ship their kayaks wrapped only in plastic due to cost. We follow an extra step and wrap our kayaks in both plastic and a double-walled box. Rarely are our kayaks damaged as a result of this packing method, but we still encourage our customers to inspect them upon delivery and to note any damage with the freight driver.
Q: Why have I not yet received a tracking number for my kayak? When will I receive it?
A: We will email you tracking information the day it ships. Due to COVID-19 and other unprecedented scenarios, longer-than-average shipping delays may be experienced currently. If you haven't yet received tracking information, please be patient, and we will email it as soon as it is available!
Q: Can I receive a refund for damaged products?
A: If a product is shipped from us, and it arrives to you damaged, please make sure you note any damage on the bill and refuse the delivery. At this point, you have a couple of options. You can choose to receive replacement parts from Hoodoo Sports at no charge to make up for the damage. Or, you can choose to receive a refund for the products, but return shipping charges will be subtracted from your refund. Paying for return shipping and having the products shipped back to Hoodoo Sports is a requirement for receiving a refund in this scenario. Hoodoo Sports will not cover return shipping charges if you choose to receive a refund versus receiving replacement products. This can be reviewed under our shipping policy.